Privacy Policy

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties.

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, send notifications to you related to your account, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange for shipping, facilitate returns and exchanges, enable you to post reviews, and create a customized shopping experience for you, such as recommending products related to your purchases.

This may include using your personal information to better tailor and improve the Services.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or other permitted communication channels.

We may also use information to show you online advertisements for products or services on our Services or other websites, including based on items you have previously purchased, added to your cart, or interacted with.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.

If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else.

Communicating with You

We use your personal information to provide customer support, respond to your inquiries, provide effective services to you, and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.

Such circumstances may include:

• With vendors and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• With business and marketing partners to provide marketing services and advertise to you, where permitted by applicable law.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With affiliates or otherwise within our corporate group, where applicable.
• In connection with a business transaction such as a merger, acquisition, restructuring, or bankruptcy, or to comply with applicable legal obligations, enforce applicable terms or policies, or protect and defend the Services, our rights, and the rights of our users or others.

The Services may provide links to websites or other online platforms operated by third parties.

If you follow links to sites not affiliated with or controlled by DUCKK OFF, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of those Services or platforms.

Our inclusion of such links does not, by itself, imply endorsement of the content on such platforms or their owners or operators.

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security."

In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide you with Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.

However, these rights are not absolute, may apply only in certain circumstances, and in certain cases, we may decline your request as permitted by law.

• Right to Access / Know: You may have a right to request access to personal information that we hold about you.
• Right to Delete: You may have a right to request that we delete personal information we maintain about you.
• Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability: You may have a right to receive a copy of the personal information we hold about you and, in certain circumstances, request that we transfer it to a third party.
• Managing Communication Preferences: You may opt out of promotional communications at any time by using the unsubscribe option included in our emails or by contacting us. If you opt out of promotional communications, we may still send you non-promotional communications, such as those relating to your account or orders.

You may exercise applicable rights by contacting us using the contact details provided below.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

We will respond to your request within the timeframe required by applicable law.

If you have concerns or complaints about how we process your personal information, please contact us using the details provided below.

We will make reasonable efforts to review and resolve your concern.

Depending on applicable law and your location, you may also have the right to lodge a complaint with the relevant data protection or consumer protection authority.

Please note that we may transfer, store, and process your personal information outside the country where you live.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or applicable legal and regulatory requirements.

We will post the revised Privacy Policy on this website and update the "Last Updated" date.

We encourage you to review this page periodically to stay informed about any updates.

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any applicable rights, please contact us using the details below.